Maianbar Bundeena Bus Service

Policies

Our policy documents include the following:

Safety Policy

Committment

Maianbar Bundeena Bus Service Pty Ltd views safety as a top priority. The health and well-being of staff and members of the public are paramount.

Safety Objectives

We aim to achieve this goal via:

Responsibilities

Proprietor/Managing Director

As the senior operational officer in charge of the depot, the Proprietor/ Managing Director has overall responsibility for implementing and monitoring the organisation's SMS.

The Proprietor/Managing Director are responsible for ensuring safety policies and procedures are developed and effectively implemented, and to support staff and hold them accountable for their specific responsibilities.

Employees

Employees including drivers, are responsible for operating and maintaining buses in a manner that ensures the safety of staff, passengers and pedestrians, which abides with the legislative requirements of Safe Work NSW, Transport for NSW; and the organisation's Safety Management System requirements.

Review

Maianbar Bundeena Bus Service Pty Ltd.s SMS will be evaluated regularly via audits and other mechanisms to ensure it remains relevant and effective. As part of this process the SMS Policy will be reviewed annually and additionally when required by changes in legislation or operations.

Environmental Plan

Maianbar Bundeena Bus Service Pty Ltd Environment Plan (EP) is a tool for managing the impacts of Maianbar Bundeena Bus Service's activities on the environment. It provides a structured approach to planning and implementing environment protection measures.

Our Environment Plan monitors environmental performance and enables regular checks of our company’s financial performance. The Environment Plan integrates environmental management into our company's daily operation, long term planning and other quality management systems.

Components of an Environment Plan

 

Environmental Policy: this is a statement of what Maianbar Bundeena Bus Service intends to achieve with an Environment Plan. It ensures all environmental activities are consistent with the Maianbar Bundeena Bus Service objective.

Environmental Impact Identification: identification and documentation of the actual and potential environmental impacts of Maianbar Bundeena Bus Service operations need to be undertaken. We will achieve this through undertaking annual environmental audits.

Objectives and Targets: an environmental audit forms the basis of determining Maianbar Bundeena Bus Service environmental objectives and targets. Maianbar Bundeena Bus Service can find benefits in adopting more stringent long term objectives to encourage it to improve its performance. To continually improve, targets should be regularly reviewed.

Consultation: Staff is consulted before, during and after establishment of an Environment Plan. This is necessary to ensure that all staff are involved in, and committed to the Environment Plan.

Operational and Emergency Procedures: all procedures are reviewed to ensure they are compatible with the Maianbar Bundeena Bus Service environmental objectives and targets. Any changes will be included with the documentation.

Environmental Management Plan: this details the methods and procedures which Maianbar Bundeena Bus Service will use to meet its objectives and targets.

Documentation: all objectives, targets, policies, responsibilities and procedures are documented along with information on environmental performance. Documentation is useful for verifying environmental performance to staff, regulators and the community.

Responsibilities and Reporting Structure: responsibilities need to be allocated to staff and management to ensure the Environment Plan is implemented effectively.

Training: staff undergo environmental awareness training to familiarise them with their responsibilities for implementing the Environment Plan and with the overall environmental policy and objectives of the Maianbar Bundeena Bus Service. This provides staff with the necessary skill and motivation for the effective implementation of the Environment Plan.

Review Audits and Monitoring Compliance: review audits are undertaken regularly to ensure the Environment Plan is achieving its objectives and to refine operational procedures to meet this goal. In order to ensure regulatory and other requirements are being met, it is often necessary to undertake regular environmental monitoring.

Continual Improvement: an important component is continual improvement. An Environment Plan comes into its best use when used to review progress towards the targets and objectives set by a company to protect the environment. The procedures set in place to meet these objectives should be constantly examined to see if they can be improved or if more effective systems can be introduced.

Likewise, Maianbar Bundeena Bus Service Pty Ltd can use Environment Plan to ensure that their performance is within regulatory requirements, and to keep ahead of more stringent regulations which might be introduced in the future.

Environmental Compliance: An Environment Plan is a structured tool for measuring and continually improving the performance of an organisation in maintaining its regulatory compliance and managing its environmental risk.

Environmental Issues

Key Maianbar Bundeena Bus Service Environmental Issues

These environmental issues are managed by:

  1. Resource Use
    • Minimising fuel consumption for our vehicles by close control of vehicle use, maintaining our vehicles in accordance with our Bus Maintenance Procedure (SMS2.1 – E4.8), and closely monitoring our use of grid supplied electricity.
  2. Discharges to Water
    • All vehicles are closely monitored for leaks as part of our daily check procedures and follow strict vehicle maintenance guides for servicing intervals.
  3. Discharges to Air
    • Two of our vehicles are Clean Fleet participants, which strictly enforces compliance with national standards for vehicle emissions. Vehicles are kept on a strict schedule of maintenance in accordance with published company policies and procedures.
  4. Hazardous Materials
    • Hazardous materials stored on site are kept to a minimum. Any substances that are kept on site are logged in Maianbar Bundeena Bus Service’s Register of Hazardous Substances (SMS2.1 – E4.30) and are stored and handled within the scope of their Material Safety Data Sheets (Available on site).
  5. Waste Generation
    • Waste produced by our operations is reduced and minimised by utilising modern data storage solutions. Archived documents are auditable and stored in multiple locations. The recycling of waste is utilised where appropriate.

Benefits of Environmental Management to Maianbar Bundeena Bus Service:

Our Objectives

 

Maianbar Bundeena Bus Service will undertake its activities in a manner that:

Our Environment Plan is supported by

These complement and form part of the Environment Plan

What is in Maianbar Bundeena Bus Service Environment Plan?

Maianbar Bundeena Bus Service Environmental Management System has been designed to satisfy the requirements of ISO 14001

Environment Plan specific processes are associated with

Risk Management

 

Environmental Risk Management is undertaken by:

This information is used in the Planning Process

These requirements must be met. We must demonstrate compliance with these requirements.

Planning for Environmental Management

Information gathered is used to:

Continual Improvement

 

In common with all management systems, the Environmental Management System standard aims at continually improving performance.

This is a fundamental characteristic of the ISO 14001 standard.

What we have achieved so far

Our environmental goals for the future

Passenger Relations Plan

1. INTRODUCTION

Under the Metropolitan Bus Services Contract, Maianbar Bundeena Bus Service Pty Ltd has developed a Comprehensive Passenger Relations Plan, which is reviewed annually.

This plan has been developed as a key document for Maianbar Bundeena Bus Service Pty Ltd, and places our commitments and goals in line with Transport for NSW. Staff will be trained on and implement the upgraded plan, and report on the progress of implementation.

This comprehensive document is available to the public on the Maianbar Bundeena Bus Service Pty Ltd website.

2. CONTENT

 

The Passenger Relations Plan identifies and reviews key areas for our customers. These include:

3. Service Information

Service timetables and information is available in multiple locations:


Fare and Opal information is available at:

 

4. Customer Feedback and Research

Complaints

Maianbar Bundeena Bus Service Pty Ltd has an established procedure in place for dealing with complaints.

Complaints received via the Transport info line, once received, are logged and forwarded to the appropriate staff member to respond to accordingly. Complainants will receive initial contact and/or feedback within 48 hours of the complaint being received. Complaints received directly are dealt with in the same manner.

All complaints are completed within 7 days.

Any complaints relating to matters such as driver behaviour, passenger safety and vehicle safety and/or accreditation issues are referred to Transport for NSW, or other relevant authority. All written complaints are responded to in writing. A summary of complaints is documented and reviewed at staff meetings.

Feedback, relating to drivers, is dealt with in accordance with the driver monitoring program outlined in the Passenger Transport Award.

All complaints and feedback can be made by:

Research

Maianbar Bundeena Bus Service endeavors to remain in constant contact with Schools, to determine service requirements, and for feedback on services provided.

Drivers are in contact with management regularly regarding all issues with driving and risk management.

Research on the customer satisfaction is continual and ongoing. All feedback is welcome and can be made directly to drivers, by email (maianbarbundeenabus@gmail.com,), via our Facebook page, or by calling Maianbar Bundeena Bus Service offices on (02) 9523 8819.

Maianbar Bundeena Bus Service keeps a record of all Complaints and feedback that has been received, and these are reviewed by management as they are received. 

 

5. INDUSTRY SYSTEMS PARTICIPATION

Maianbar Bundeena Bus Service Pty Ltd welcomes the procedures suggested by Transport for NSW in relation to the Integrated Transport Information Service (ITIS).

Current protocols facilitate timely and relevant responses to complaints.

The Transport Info line logo and link is displayed on the company’s website and Maianbar Bundeena Bus Service Pty Ltd has printed timetables available from some retail outlets in Maianbar and Bundeena, and on our vehicles.

6. Incident Management

Lost Children

In the event of a child missing their stop, or still being on board at the termination of services for the day, the driver is instructed to contact Management. Management endeavors to contact the parent, guardian or care giver. If direct contact cannot be made, contact with the appropriate school will be attempted. Management will then decide the most appropriate and safe action to be take. If contact with school has been made, the child may be returned to the school and left with a responsible teacher. If contact cannot be made with a school, or parent/guardian/care giver, the driver will remain with the child on the vehicle until termination of services, or at the depot until the situation is rectified.

In the event of a lost child, please contact Maianbar Bundeena Bus Services on (02) 9523 8819, or the emergency contact on 0423 260 746.

Lost Property

Drivers are to endeavor to return any lost property found in a vehicle. If property cannot be returned directly on the vehicle in 2 days, it is to be handed in to Management to be logged. 
Lost property is logged in a register upon reporting to management. 
Lost property enquiries are logged in a register upon receiving enquiry.
If an item is unclaimed for 3 months, the item will be disposed of. The method of disposal will be recorded with the record of the lost item.

Accessible Transport Action Plan

Maianbar Bundeena Bus Service Pty Ltd is committed to ensuring that all passengers with disabilities have access to the services they require. This plan will be reviewed and evaluated annually to ensure that all passengers are able to use our services.

This plan outlines our efforts to comply with the following:

About our services

 

100% of our fleet operating on route services are wheelchair accessible. These accessible buses cover all of the route services provided on Mondays to Fridays. Timetables for this service are available online (transportnsw.info), via the transport info line (131 500), or at the Depot.

Training

 

We at Maianbar Bundeena Bus Service pride ourselves on our personal touch when assisting the elderly and disabled. All new drivers are trained in what is expected by both the community and the business. We provide training to drivers on assisting passengers in boarding and alighting from our services. We also aim to improve our training wherever it is lacking, and encourage employees and passengers to submit feedback to assist with this.

Complaints Procedure

 

Our complaints procedures are available for employee viewing at any time in the Safety Management System. It is also on our Summary of rights and obligations, displayed prominently in each of our vehicles. Our website also provides links to the Transport website and Info Line.

 

Community Consultation

 

We welcome any feedback on improvements that can be made, or deficiencies in our service currently. We aim to hold discussions with local disability groups to help improve our services moving forward.

 

Timetable or Feedback contact information

 

The Transport Information Line can be contacted on 131 500, or you can visit their website at www.transportnsw.info

Contact Maianbar Bundeena Bus Service Directly on 9523 8819, email us at maianbarbundeenabus@gmail.com, or find us online at www.maianbarbundeenabus.com

Privacy Policy

The purpose of this policy is to:


Protect the personal and health information we collect and hold in accordance with the Privacy and Personal Information Protection Act 1998 and the Health Records and Information Privacy Act 2002.

This privacy policy will describe how we manage personal information as well as how information may be collected, the purposes of such information, and to whom the information is disclosed to.

This policy will be reviewed every 12 months.

Personal Information definition


In this privacy policy, "Personal Information" has the meaning set out in the Privacy Act 1988.

Personal information collected


The personal information we collect will vary depending on the circumstances in which the information is collected, such as:


Information that may be collected includes:


Sensitive Information

Sensitive information relevant to the task may be required. This includes medical or health information. We generally do not require disclosure of irrelivent information.

How personal information may be collected


As required, we may also collect information:


Why personal information is collected


Personal information is only collected when necessary. Examples include;


We may use or disclose personal information


What happens if you don't provide personal information?


Generally you are under no obligation to provide personal information. However, if you choose to withhold requested information, we may not be able to provide you with the services that are dependant on that information.

Who can we disclose personal information to?


Personal information may be disclosed to related entities, third party contractors, Transport for New South Wales and other transport companies, as permitted by the Privacy Act. When we disclose personal information to third parties we will use reasonable efforts to ensure they only use your informaion as reasonably required for the purpose in which it was disclosed, and in a way that adhears to the Australia Privacy Principles.

MBBS takes all reasonable steps to protect personal information from misuse, unauthorised access, modification and loss. Authorised persons are trained in our policies and procedures to ensure the highest level of confidentiality is maintained.

When personal information is no longer required to be kept, the information is destroyed or de-identified.

If you wish to lodge a complaint, please refer to our Complaint Policy. This is available on our website or please contact us via email.

COVID Risk Assessment

General Services

Hazard Likelihood Severity Risk Rating Recommended Controls
Pandemic – COVID-19

Very likely: 

  • • COVID-19 has been proven to be highly contagious.
     
  • • COVID-19 can be spread by multiple vectors, including touch and aerosols via coughing or sneezing.
     
  • • Drivers are vulnerable through contact with general public. They are in a confined space for a long period of time.
     
  • • Drivers and cleaners are vulnerable after touching surfaces during normal duties.
     
  • • COVID-19 has a devastating mortality rate for people with pre-existing conditions, and who are over the age of 60. This is a large portion of our work force, and a major portion of our route service passengers.
 Death or permanent disability  1
  • • Cash fares are no longer accepted as per TfNSW instruction.
     
  • • Introduction of Bus Disinfection Policy - Vehicles will be disinfected in accordance with Transport for NSW and NSW Health guidelines. Currently each vehicle is;
  1. Disinfected at high touch areas such as hand rails and seat frames. Disinfection of route service vehicles occurs every 2 services. (Once per day for Monday, Tuesday and Thursday services, and twice per day for Wednesday and Friday services).
     
  2. Mopped with disinfectant at the end of each day.
     
  3. Soft fabrics are sprayed with a disinfectant after each journey.
     
  4. Driver console is disinfected at the conclusion of each shift.
     
  • • All directives issued by Transport for New South Wales are to be considered and adoption is recommended.
     
  • • Front seats are closed to passengers to assist in social distancing.
     
  • • Forward standing areas are closed to passengers to assist in social distancing.
     
  • • Forward OPAL card readers (where appropriate) are closed to assist in social distancing.
     
  • • Hand sanitiser continues to be provided for drivers but is now also available to passengers (determined and limited by supplies) to assist in the limiting of contamination of the interior of the vehicle.
     
  • • Face masks are provided to drivers. It is mandatory to wear a mask during periods of covid-19 outbreaks as stipulated by NSW Health. At other times, it will be recommended that masks are worn by all on-board. All mandates must be adhered to.
     
  • • Meetings of management have been transferred to phone calls as appropriate.
     
  • • Physical interaction between staff has been minimised, as required.
     
  • •Regular and ongoing communication with Transdev to ensure monitoring of current recommendations from TfNSW.
     
  • • Traveling to the depot to be limited to essential work only.
     
  • • Where appropriate, air vents and windows are to remain open to increase ventilation.
     
  • • All passengers and drivers are required to stay at home and follow governmental guidelines if showing any symptoms.
     
  • • Regular monitoring of current recommendations from TfNSW, NSW Health, and the State Government.
     
  • • All directives issued by Transport for New South Wales are to be considered and adoption is recommended. All mandates will be adhered to strictly.
     
 

Charter Services

Hazard Likelihood Severity Risk Rating Recommended Controls
Pandemic – COVID-19

Very likely: 

  • • COVID-19 has been proven to be highly contagious.
     
  • • COVID-19 can be spread by multiple vectors, including touch and aerosols via coughing or sneezing.
     
  • • Spread of the disease on buses is high risk. Drivers and passengers share confined spaces.
     
  • • Drivers and cleaners are vulnerable after touching surfaces during normal duties.
     
  • • COVID-19 has a devastating mortality rate for people with pre-existing conditions, and who are over the age of 60. This is a large portion of our work force.
     
 Death or permanent disability  1
  • • Entities who charter Maianbar Bundeena Bus Service services are required to keep ill passengers from boarding our services.
     
  • • Introduction of Bus Disinfection Policy - Vehicles will be disinfected in accordance with Transport for NSW and NSW Health guidelines. Currently each vehicle is;
  1. Cleaned with disinfectant on high touch areas such as hand rails and seat frames at the conclusion of each journey.
     
  2. Mopped with disinfectant at the end of each day.
     
  3. Soft fabrics are sprayed with a disinfectant after each journey.
     
  4. Driver console is disinfected at the conclusion of each shift.
     
  • • Where appropriate, air vents and windows are to remain open to increase ventilation.
     
  • • Hand sanitiser is always available for drivers and passengers. Use is encouraged.
     
  • • Reusable and disposable masks have been issued to drivers and made compulsory until risk subsides and legislation changes. KN95 masks are provided where possible.
     
  • • All passengers and drivers are required to stay at home and follow governmental guidelines if showing any symptoms.
     
  • • Regular monitoring of current recommendations from TfNSW, NSW Health, and the State Government.
     
  • • All directives issued by Transport for New South Wales are to be considered and adoption is recommended. All mandates will be adhered to strictly.
     
  • • Electronic Funds Transfer remains our preferred payment method.
     

Summary of Rights & Obligations of Passengers

When travelling on Maianbar Bundeena Bus Service Pty Ltd vehicles:

Passengers must not:

Passengers can:

Timetable Information, enquiries and / or complaints relating to bus services operated by Maianbar Bundeena Bus Service Pty Ltd can be made by calling 131 500 or 9523 8819

 

 Reviewed by: Ben Straney  Review Date: 14/12/2023  Next Review Date: 30/06/2024

Other Relevant Documents

Maianbar Bundeena Bus Service . Safety Management System (SMS v2) Located in Maianbar Bundeena Bus Services Office.